TERMS OF SERVICE

Shipping Policy

  • We aim to ship all items in stock within 3 business days.
  • For out of stock items or back orders or pre-orders please contact us in regards to an approximate time before purchasing.
  • In most instances (of in stock items) you would expect to receive your goods within 14 days unless notified otherwise.  Sometimes this can be affected by shipping issues as well as your destination shipping time.

See our full shipping and returns page here

ADELAIDE ONLY Local pickup, click and collect options

No charge for local pickup, click and collect as long as we can arrange a suitable time for pickup and abide by the handling times to get stock to the location.

Orders can be purchased online, and picked up from 3 locations in Adelaide, by arrangement only. Please contact us or call Melissa on 0415345102 for more idea on time frame.

Woodcroft SA – For in stock items (purchased online) this location can be arranged for click and collect within 24 hrs (in most cases)

Westfield Marion SA – Lujo home pop up stand.  (located just outside Medibank private just down from BigW at the Kmart end of Westfield) For in stock items (purchased online) this location can be arranged for click and collect within 3 business days

Relove Adelaide East end (16 Ebenezer Pl, Adelaide SA) For in stock items (purchased online) this location can be arranged for click and collect within 7 business days

Once your order is placed we will phone or email you to arrange a pickup time suitable. Please make sure these details are correct on your order.

Please do not choose local pickup for items that need postage.  If this is done by accident items will not be posted until full postage charge has been paid, items can only be refunded with a 10% restocking charge.

International Orders:

  • We are very happy to ship Internationally, if you do not see an option to ship to your Country please contact us so we can provide a quote for you if available.
  • Shipping times could take longer then the standard 14 day turnaround
  • For international orders please be aware your orders may be delayed or held by customs, or possibly incur extra fees from Customs.  We will not be responsible for any additional costs for customs for overseas residents, these are not included in our costs and will by payable by the purchaser.

Change of Mind Returns Policy (For Australian Residents)

Item not quite what you thought? we are happy to either exchange or return for you provided it meets the following guidelines:

  • Within 14 days (unless item was delivered outside the normal 14 day period)
  • You provide Proof of purchase
  • Items need to be in brand new / unused condition in original packaging all tags/labels attached, please check colour, dimensions and suitability before opening packaging as it need to be in the same condition for resale.
  • All postage paid by customer including returning item to us (except in case of faulty items)
  • In the case of faulty items please communicate with us via email first, and we will be happy to refund or exchange including the cost of the postage agreed by us – Within 14 days
  • Only in the case of Free delivery will there be a restocking fee depending on the cost of the original postage fee paid

 

Terms are coming soon.

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