Terms of Service

Shipping Policy

  • We aim to ship all items in stock within 3 business days.
  • For out of stock items or back orders or pre-orders please contact us in regards to an approximate time before purchasing.
  • In most instances (of in stock items) you would expect to receive your goods within 14 days unless notified otherwise.  Sometimes this can be affected by shipping issues as well as your destination shipping time.

See our full shipping and returns page here

ADELAIDE ONLY Local pickup, click and collect options

No charge for local pickup, click and collect as long as we can arrange a suitable time for pickup and abide by the handling times to get stock to the location.

Orders can be purchased online, and picked up from 3 locations in Adelaide, by arrangement only. Please contact us or call Melissa on 0415345102 for more idea on time frame.

Woodcroft SA – For in stock items (purchased online) this location can be arranged for click and collect within 24 hrs (in most cases)

Westfield Marion SA – Lujo home pop up stand.  (located just outside Medibank private just down from BigW at the Kmart end of Westfield) For in stock items (purchased online) this location can be arranged for click and collect within 3 business days

Relove Adelaide East end (16 Ebenezer Pl, Adelaide SA) For in stock items (purchased online) this location can be arranged for click and collect within 7 business days

Once your order is placed we will phone or email you to arrange a pickup time suitable. Please make sure these details are correct on your order.

Please do not choose local pickup for items that need postage.  If this is done by accident items will not be posted until full postage charge has been paid, items can only be refunded with a 10% restocking charge.

International Orders:

  • We are very happy to ship Internationally, if you do not see an option to ship to your Country please contact us so we can provide a quote for you if available.
  • Shipping times could take longer then the standard 14 day turnaround
  • For international orders please be aware your orders may be delayed or held by customs, or possibly incur extra fees from Customs.  We will not be responsible for any additional costs for customs for overseas residents, these are not included in our costs and will by payable by the purchaser.

Change of Mind Returns Policy (For Australian Residents)

Item not quite what you thought? we are happy to either exchange or return for you provided it meets the following guidelines:

  • Within 14 days (unless item was delivered outside the normal 14 day period)
  • You provide Proof of purchase
  • Items need to be in brand new / unused condition in original packaging all tags/labels attached, please check colour, dimensions and suitability before opening packaging as it need to be in the same condition for resale.
  • All postage paid by customer including returning item to us (except in case of faulty items)
  • In the case of faulty items please communicate with us via email first, and we will be happy to refund or exchange including the cost of the postage agreed by us – Within 14 days
  • Only in the case of Free delivery will there be a restocking fee depending on the cost of the original postage fee paid

 

Terms of Service:

The following terms and conditions govern all use of the www.lujohome.com.au website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Lujo Home ("Lujo Home "). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Lujo Home Privacy Policy) and procedures that may be published from time to time on this Site by Lujo Home (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Lujo Home , acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

  1. Your www.lujohome.com.au Account and Site. If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Lujo Home may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Lujo Home liability. You must immediately notify Lujo Home of any unauthorized uses of your blog, your account or any other breaches of security. Lujo Home will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
  2. Responsibility of Contributors. If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, "Content"), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
    • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
    • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
    • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
    • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
    • the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
    • the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
    • your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
    • your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog's URL or name is not the name of a person other than yourself or company other than your own; and
    • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Lujo Home or otherwise.

    By submitting Content to Lujo Home for inclusion on your Website, you grant Lujo Home a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Lujo Home will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

    Without limiting any of those representations or warranties, Lujo Home has the right (though not the obligation) to, in Lujo Home sole discretion (i) refuse or remove any content that, in Lujo Home reasonable opinion, violates any Lujo Home policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Lujo Home sole discretion. Lujo Home will have no obligation to provide a refund of any amounts previously paid.

  3. Payment and Renewal.
    • General Terms.
      By selecting a product or service, you agree to pay Lujo Home the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
    • Automatic Renewal.
      Unless you notify Lujo Home before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Lujo Home in writing.
  4. Services.
    • Fees; Payment. By signing up for a Services account you agree to pay Lujo Home the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. Lujo Home reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to Lujo Home .
    • Support. If your service includes access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Lujo Home to respond within two business days) concerning the use of the VIP Services. "Priority" means that support takes priority over support for users of the standard or free www.lujohome.com.au services. All support will be provided in accordance with Lujo Home standard services practices, procedures and policies.
  5. Responsibility of Website Visitors. Lujo Home has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Lujo Home does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Lujo Home disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
  6. Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which www.lujohome.com.au links, and that link to www.lujohome.com.au. Lujo Home does not have any control over those non-Lujo Home websites and webpages, and is not responsible for their contents or their use. By linking to a non-Lujo Home website or webpage, Lujo Home does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Lujo Home disclaims any responsibility for any harm resulting from your use of non-Lujo Home websites and webpages.
  7. Copyright Infringement and DMCA Policy. As Lujo Home asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by www.lujohome.com.au violates your copyright, you are encouraged to notify Lujo Home in accordance with Lujo Home Digital Millennium Copyright Act ("DMCA") Policy. Lujo Home will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Lujo Home will terminate a visitor's access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Lujo Home or others. In the case of such termination, Lujo Home will have no obligation to provide a refund of any amounts previously paid to Lujo Home .
  8. Intellectual Property. This Agreement does not transfer from Lujo Home to you any Lujo Home or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Lujo Home . Lujo Home , www.lujohome.com.au, the www.lujohome.com.au logo, and all other trademarks, service marks, graphics and logos used in connection with www.lujohome.com.au, or the Website are trademarks or registered trademarks of Lujo Home or Lujo Home licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Lujo Home or third-party trademarks.
  9. Advertisements. Lujo Home reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
  10. Attribution. Lujo Home reserves the right to display attribution links such as 'Blog at www.lujohome.com.au,' theme author, and font attribution in your blog footer or toolbar.
  11. Partner Products. By activating a partner product (e.g. theme) from one of our partners, you agree to that partner's terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
  12. Domain Names. If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"), including their Registration Rights and Responsibilities.
  13. Changes. Lujo Home reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Lujo Home may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  14. Termination. Lujo Home may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your www.lujohome.com.au account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Lujo Home if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Lujo Home notice to you thereof; provided that, Lujo Home can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  15. Disclaimer of Warranties. The Website is provided "as is". Lujo Home and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Lujo Home nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
  16. Limitation of Liability. In no event will Lujo Home , or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Lujo Home under this agreement during the twelve (12) month period prior to the cause of action. Lujo Home shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
  17. General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Lujo Home Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
  18. Indemnification. You agree to indemnify and hold harmless Lujo Home , its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
  19. Miscellaneous. This Agreement constitutes the entire agreement between Lujo Home and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Lujo Home , or by the posting by Lujo Home of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the South Australia Australia, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in South Australia Australia. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in South Australia Australia, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Lujo Home may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
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