Shipping policy and returns

Lujo Home Shipping Policy

If you wish to choose a different service (other than the ones listed) and pay any additional costs please message us or contact us first before ordering.

  • We offer two shipping services, one with Australia post (mainly letter and satchel options for smaller orders) and the other with Sendle, these options will be available to choose at checkout with varying costs.  Your item will be sent with the choice you choose at checkout.
  • We aim to ship all items in stock within 1- 3 business days (in most cases same day)
  • Items are shipped from Woodcroft South Australia 5162.  All products are kept in stock, we do not drop ship
  • In most instances with products in stock, you would expect to receive your goods within 7 – 14 days unless notified otherwise.  Sometimes this can be affected by shipping issues as well as your destination shipping time.
  • For out of stock items please add your email to join our wait list so we can keep you up to date with our stock as it comes in.
  • For some items you have the option to back order (see details below)
  • Deliveries to business locations need to have business name in the address details.  If not provided the courier / Australia post may not be able to arrange delivery and your parcel may be redirected back to us.  In this instance we can not take responsibility for extra time or costs involved.
  • Incorrect address.  Please double check the address you have provided is correct and written in full.  We can not take responsibility for any incorrect addresses given to us that result in your parcel being late or lost.
  • You will be provided tracking details by email by either the courier or Australia post.  If you are unable to find it please check your junk folder or email us and we can provide it.  The courier will update your on the progress of your delivery online with this number.

Express delivery

We do not have a standard charge for express delivery service as it varies from order to order.  Your items are send from postcode 5162 (we are in Australia posts express delivery range)  If you would like a quote on an order for express delivery please contact us for a quote before ordering and we will be happy to get this for you.

Christmas delivery

At this stage we can not  guarantee Christmas delivery.  In most metro areas of Australia there is still time for Christmas delivery, it is just not guaranteed.  We pack and dispatch all orders (instock) within 24 hrs and can look into approximate time frame for you on request before ordering.  Once your order has been collected by courier or Australia post this time frame for delivery is outside our control.

ADELAIDE ONLY click and collect options

No charge for local pickup, click and collect as long as we can arrange a suitable time for pickup and abide by the handling times to get stock to the location.

Orders can be purchased online, and picked up from 3 locations in Adelaide, by arrangement only. Please contact us or call Melissa on 0415345102 for more idea on time frame.

Woodcroft SA – For in stock items (purchased online) this location can be arranged for click and collect within 24 hrs (in most cases)

Westfield Marion SA – Lujo home pop up stand.  (located just outside Medibank private just down from BigW at the Kmart end of Westfield) For in stock items (purchased online) this location can be arranged for click and collect within 3 business days

Relove Adelaide East end (16 Ebenezer Pl, Adelaide SA) For in stock items (purchased online) this location can be arranged for click and collect within 7 business days

Once your order is placed we will phone or email you to arrange a pickup time suitable. Please make sure these details are correct on your order.

Please do not choose local pickup for items that need postage.  If this is done by accident items will not be posted until full postage charge has been paid, items can only be refunded with a 10% restocking charge.

Back orders & pre orders

  • For back orders or pre-orders please contact us in regards to an approximate time before purchasing if wait time may be an issue.
  • In most cases back ordered stock and pre-orders will take between 4-6 weeks for manufacturing purposes to become available for dispatch.  Please only use this option if wait time is not an issue.

International Orders:

  • We are happy to ship Internationally to the United States of America, Canada and NZ.
  • Please be aware most products are manufactured for the Australian market in Australian sizes, please double check sizing tables and information on the individual listings to compare with your mattress and pillow size and make sure these will be suitable before purchasing.
  • We are very happy to ship Internationally, if you do not see an option to ship to your Country please contact us so we can provide a quote for you if available.
  • Shipping times could take longer then the standard 14 day turnaround
  • For international orders please be aware your orders may be delayed or held by customs, or possibly incur extra fees from Customs any extra fees will not be paid by us.

Lujo Home Change of Mind Returns Policy (For Australian Residents)

Item not quite what you thought? we are happy to either exchange or return for you provided it meets the following guidelines:

  • Within 14 days (unless item was delivered outside the normal 14 day period)
  • You provide Proof of purchase
  • Items need to be in brand new / unused condition in original packaging all tags/labels attached, please check colour, dimensions and suitability before opening packaging as it need to be in the same condition for resale
  • All postage for returning item to us is paid by customer including returning item to us (except in case of faulty items)
  • In the case of faulty items please communicate with us via email first, and we will be happy to refund or exchange including the cost of the postage agreed by us – Within 14 days
  • Only in the case of free delivery or capped price delivery for overseas purchases there will  be a restocking fee of 10% charged on every return to compensate for the original postage paid by us for delivery.  For this reason please be sure sizes etc are suitable before purchasing
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